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Help Center
With our convenient Store Pickup option, you can shop online and collect your order at a nearby store. Simply choose “Store Pickup” at checkout, and we’ll notify you when your items are ready for collection. Enjoy hassle-free shopping with no shipping fees.
Need to cancel an order? No problem! You can cancel your order within a limited time frame after purchase. Visit your account, select the order, and click “Cancel.” If your order has already been shipped, you can still return it after delivery according to our return policy.
Stay updated on your order status with our package tracking feature. After your order ships, you will receive a tracking number via email. Enter the tracking number on our website to see real-time updates on your package’s location and estimated delivery time.
Our In-Store Consultation service allows you to connect with our experts for personalized advice and product recommendations. Whether you need help choosing the right product or have specific questions, schedule a consultation at a time that suits you.
Shopping with an expert has never been easier. Book a session with one of our knowledgeable staff members to get tailored advice on your purchase. They’ll guide you through the process, ensuring you find exactly what you need.
Account Support
Easily manage your payment methods in your account settings. Add, update, or remove credit/debit cards and other payment options securely. Keep your payment information up-to-date to ensure a smooth checkout experience every time.
Stay on top of your rewards and benefits by managing them through your account. View your points balance, track your progress towards rewards, and redeem offers all in one place. Don’t miss out on the perks you’ve earned!
Keep your account information accurate and up-to-date. From changing your email address to updating your shipping details, managing your account ensures that you receive important notifications and your orders arrive at the right place.
Customize your experience by adjusting your account settings. Choose how you receive notifications, set privacy preferences, and manage other account-related settings to ensure your online experience is tailored to your needs.
Forgot your password or need help changing it? We’re here to assist! Simply visit the password recovery page, enter your email, and follow the instructions to reset your password securely. Keeping your account safe and accessible is our priority.
If you’re not completely satisfied with your purchase, you can easily return it within our return window. Simply initiate a return through your account, print the return label, and send the item back to us. Once we receive it, we’ll process your refund or exchange as requested.
We take great care in packaging your items, but if your order arrives damaged, please contact our customer service team immediately. Provide details and photos of the damage, and we’ll arrange for a replacement or refund as quickly as possible.
If you need to cancel your order, you can do so within a short period after placing it. Visit your account, locate the order, and select the “Cancel” option. If the order has already been processed or shipped, you may need to wait until it arrives and then follow our return process.
If you receive an item that is faulty or damaged, we apologize for the inconvenience. Please contact our support team right away with your order details and photos of the issue. We’ll arrange for a replacement or provide a full refund, depending on your preference.
Refunds are processed to the original payment method used at checkout. Once your return is received and inspected, we’ll issue the refund, and you’ll receive a confirmation email. Depending on your bank, it may take a few business days for the refund to reflect in your account.