Customer Care Representative Job at Carebridge Corporation, Houston, TX

MjAzSG81ZVVWOHRKNDE2WndpRGltajlPN1E9PQ==
  • Carebridge Corporation
  • Houston, TX

Job Description

Overview

Join to apply for the Customer Care Representative role at CareBridge .

Location: Hybrid. This role requires in-office presence 1 - 2 days per week, fostering collaboration and flexibility. Alternate locations may be considered if candidates reside within a commuting distance from an office: 5959 Corporate Dr, Ste 1300, Houston, TX 77036. Please note that per policy on hybrid/virtual work, candidates not within a reasonable commuting distance will not be considered unless an accommodation is granted as required by law.

The Customer Care Representative is responsible for successfully completing the required basic training and performing basic job functions with support from co-workers, specialists and managers on non-basic issues. On-site training is required Monday - Friday for the first 24 weeks (Training 16 weeks: 8:00 AM - 4:30 PM CST; Posting training 8 weeks typically 10:30 AM - 7:00 PM PT with some flexibility).

Start date: 11/3/2025. You must have 100% attendance during the full training period.

Responsibilities
  • Responds to customer questions via telephone regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls/e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting. Seeks, understands and responds to the needs and expectations of internal and external customers.
Minimum Requirements
  • Requires a HS diploma or equivalent
  • Previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Preferred Requirements
  • High volume inbound call center experience preferred.
  • Automated Customer Service experience preferred.
  • Multi-tasking and data entry experience preferred.
  • Language skills in Spanish, Russian, Bengali, Cantonese and/or Mandarin are preferred.
  • Previous Medicare/Medicaid experience preferred.
  • Long-term care experience preferred.

Employment type: Full-time. Seniority level: Entry level. Job function: Customer Service. Industries: Hospitals and Health Care.

#J-18808-Ljbffr

Job Tags

Full time, Work at office, Immediate start, Monday to Friday, 2 days per week, 1 day per week,

Similar Jobs

RTX

Manufacturing Engineer II Job at RTX

 ...\n Teladoc Medical Experts, second opinion program \n And more!\n \n Learn More & Apply Now Collins Aerospace , a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry... 

MAI Wealth Management, Inc.

Senior Marketing Manager -- Sports & Entertainment Job at MAI Wealth Management, Inc.

 ...experienced leader to own marketing for our Sports & Entertainment segment inside a 60B+...  ..., digital, email, social, paid media, events, PR, and partnerships, with clear objectives...  ...in a sports-related industry business management, wealth management, sports marketing,... 

Intercom

Director, Global Revenue Operations & Solutions (San Francisco) Job at Intercom

 ...A technology company based in San Francisco is seeking a Director, Global Solutions & Success Operations to drive operational excellence and lead a high-performing team. In this pivotal role, you will oversee strategic partnerships, manage go-to-market initiatives, and... 

jobgether

B2B - SEO & Growth Content Manager Job at jobgether

 ...a partner company. We are currently looking for a B2B - SEO & Growth Content Manager in the United States. As a B2B SEO & Growth Content Manager...  ...intersection of SEO, sales enablement, and performance marketing, translating search insights and sales feedback into high... 

CHS Inc

Hazmat CDL Driver Job at CHS Inc

 ...and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world...  ...Fuels Delivery Division. We are looking for a full-time Hazmat Truck Driver in the Mankato, MN area to deliver refined fuels and gas...