Job Description

Day to day responsibilities:

• Provide technical assistance to end users primarily during normal business hours (some after hours and overtime work required).
• Answer questions and troubleshoot computer, phone, and network problems for users in person, or via telephone or remote access, using basic trouble ticketing software.
• Provide assistance in the use of computer hardware and software, including printing, installation, word processing, spreadsheets, email, operating systems, network and wireless connections, and provisioning mobile devices.
• Provide desktop application support for Windows, Microsoft Office, and various software applications.
• Assist enterprise IT team with inventory, asset management, documentation, and utilization tracking.
• Maintain computer, network, phones, and audio-visual technology in classrooms, labs, libraries, conference rooms, and offices.
• Install, configure, and maintain Windows operating systems and desktop applications.

Requirements:

• 2+ years' experience in IT desktop support, customer service, helpdesk, and general technology support.
• PC hardware, software, and audio-visual technology knowledge;
• Microsoft networking skills required including basic knowledge of Microsoft Active Directory and Outlook; A+, Network+, MCSP, and similar IT industry certifications a plus
• Customer service-oriented; good interpersonal, typing, and verbal/written communication skills;
• Physical/Mental Demands & Work Environment: Ability to lift, move, and carry typical IT hardware up to 30 pounds.

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