Job Description

Canopy USA is now positioned to consolidate operations across its three business units Wana, Jetty, and Acreage realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S.

Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through The Botanist, Canopy USA is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets.

Summary

The Dispensary Manager is responsible for ensuring the efficient operation of the dispensary by overseeing and directing all day-to-day operations, including overseeing an Assistant Dispensary Manager, Inventory team, and all Dispensary Associates with the goal of improving KPIs and revenue. The Dispensary Manager will possess outstanding customer service skills, a problem-solving attitude, attention to detail, strong interpersonal and management abilities, and solid administrative and time management skills. The Dispensary Manager is responsible for upholding the mission and values of the company and ensuring that his/her team always delivers Member Service Excellence.

Essential Functions and Responsibilities

• Ensure all members of the facility deliver a superior level of customer service in person, on the phone or through electronic communications.
• Oversee and manage efficient and compliant operations including but not limited to inventory management, cash management, employee scheduling, member in-take, and overall record keeping
• Ensure proper training of all dispensary personnel on SOPs, customer service expectations, cannabis 101, and key compliance regulations, and hold accountability fairly and consistently when standards are not met
• Monitors product selection, assortment and sales trends and partners with buyer and manager to flag any revenue opportunities
• Analyze business results to strategize and enable achievement of KPIs including but not limited to sales, customer service, inventory, payroll cost and operating expense.
• Partner with Marketing to communicate our savings, selection and service to the community with goal of increasing sales and customer counts.
• Lead and encourage effective communication amongst the dispensary team fostering a positive work environment.
• Keep executive management team briefed on ongoing business operations and opportunities and escalate any concerns timely
• Partner with Human Resources for talent selection, onboarding, offboarding, employee relations concerns and talent development
• Consistently model professionalism and serve as a role model to the dispensary staff during periods of high stress and ambiguity.
• Maintain a clean, safe, and welcoming environment inside and outside the facility with a high attention to detail and regularly review facility needs and communicates them to the appropriate parties
• Collaborate with shared services such as compliance, IT, and accounting and appropriately communicate facility needs
• Submit requisitions, invoices and approvals on timely basis. Collaborate with finance and accounting to manage vendor payments prioritize invoices for payment.
• Stay up to date on cannabis industry trends, changes to compliance regulations, product knowledge and vendor relationships, keeping relevant personnel informed, to optimize business operations and results.

Qualifications

Education and Experience

• Bachelors degree preferred
• 5+ years of progressively responsible experience in a high volume, fast-paced, customer-facing team management. Cannabis industry experience is desirable
• Demonstrated track record in retail management including financial indicators and budgets
• Demonstrated leadership skills resulting in engaged proficient team members

Computers and Technology

Highly Proficient in Microsoft Outlook, Word, Excel and PowerPoint

Strong knowledge of and proficiency with Point of Sale, inventory and transaction tracking systems used to facilitate sales and operations.

Schedule

Must have night and weekend availability working non-traditional business hours periodically to maintain appropriate oversight and approachability for all shifts

Work Environment and Physical Demands

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Retail environment involves frequent standing, sitting, and walking. Daily administrative tasks require frequent use of eye, hand, and finger coordination for accurate typing, paperwork, and other tasks. The noise level in the work environment is moderate. The employee must occasionally lift and/or move up to 25 pounds. Daily onsite attendance is required.

Code of Conduct

All employees are expected to represent the values and maintain the standards contained in the Code of Conduct.

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