Job Description

A century ago, Calistoga was a haven of natural hot springs and sun-soaked landscapes, embodying the easy charm of Napa Valley. Today, it’s a coveted destination for wine lovers, food enthusiasts, and wellness seekers chasing the “good life.” Solage captures this spirit, welcoming visitors and local vintners alike to unwind after a day in the vineyards–sipping wine or craft cocktails, savoring the moment, and embracing this little slice of paradise we like to call home.

Job Description

Embark on a dynamic and engaging career as our Events Coordinator, where your role becomes a catalyst for orchestrating seamless and unforgettable events. As the linchpin between events and catering teams, you will be the architect of impeccable guest experiences, ensuring that every detail aligns with the pinnacle of excellence. Your days will be filled with a myriad of responsibilities, from collaborating on sophisticated sales strategies to seamlessly coordinating catering services for a diverse array of events.

As an Events Coordinator in the Events department, you will be responsible for assisting and supporting several Event Managers. Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Handling phone calls, e-mails and greeting clients for Events in a professional, courteous manner.

• Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.

• Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans.

• Assist with clients and deliver on the client’s expectations.

• Demonstrate knowledge of job systems, products, booking systems, and processes.

• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.

• Ensure high quality service by communicating and assisting others to understand the guest needs.

• Participate in customer site inspections and assist with the sales process as necessary.

• Collaborate with vendors and suppliers to secure necessary resources for events, negotiating contracts when necessary.

• Creating files and miscellaneous filing of files, papers, checks, electronic communication, etc.

• Assist front office with distributing guest information or gift bags to guest rooms as needed

• Coordinate any special requests (ie: porterage) for Group needs with all departments

• Controlling office supplies and ordering supplies when necessary

• Communicate with various Hotel departments in regards to Group Resumes and BEOs

• Assist Management with any in room amenity assistance

• Coordinate all meeting and social events on property from BEO distribution to on site point of contact

• Attend all required team member meetings

• Other duties as necessary based on business needs

• Regular attendance

This role begins at $25.00 per hour. 

Qualifications

• Exceptional ability to communicate clearly and with confidence with guests and team members at all levels.
• Editing skills with impeccable attention to detail.
• Ability to multi-task and coordinate multiple projects at once.
• Ability to remain flexible with work assignments.
• Ability to work flexible hours, including some weekends if needed.
• Computer proficiency and experience with: Microsoft Office, Word, Excel, and Delphi. Experience with Opera, Delphi and Social Tables is a plus.
• Prior experience in or knowledge of the hospitality industry is preferred.
• Ability to professionally represent the resort and interact with guests in a polished, responsible, and timely manner. 

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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