Job Description
Job Description
Job Description
Guest Attache Job Description
Report to: Front Desk Manager
About the Company: Chateau Marmont is a historic luxury hotel located on Sunset Boulevard in West Hollywood, California. Modeled after a French château, it first opened in 1929 and has since become an iconic Hollywood landmark. Renowned for its old-world charm, lush gardens, and intimate accommodations—including hotel rooms, suites, cottages, and bungalows—Château Marmont combines timeless elegance with a relaxed California vibe. The hotel also features a celebrated restaurant and bar, offering a refined yet casual dining experience. Château Marmont values discretion, creativity, and exceptional hospitality, making it a unique and legendary presence in the hospitality industry. Modeled after an elegant Loire Valley castle, the famed Chateau Marmont is a designated cultural monument whose history is that of Hollywood itself. Team members at Château Marmont are part of a longstanding tradition of hospitality excellence. We seek individuals who are professional, attentive, and passionate about delivering world-class service in a unique and storied setting. Our staff are key to upholding the hotel's reputation as a discreet, artistic, and luxurious haven for our guests.
Summary of Position:
The Company seeks a qualified individual who is a team player, who is experienced and hands-on. The position requires the ability to provide superior guest service, in a fast paced, luxury environment.
Summary of Essential Functions:
- Uphold Coyle, Forbes and all Service Standards.
- Reports to work as scheduled, in uniform, well groomed, and ready to be in position.
- Maintains professional relationships with all guests and coworkers.
- Follows checklists and standard operating procedures.
- Maintains a safe, clean, organized, and stocked work area.
- Welcome guests in a warm and comfortable manner.
- Refer to guests by name.
- Inform guests about Hotel facilities and functions as well as give directions about the area.
- Maintain a positive attitude to guest requirements – Attentiveness to service, responding positively to guest’s needs, never making the guest do work.
- Has extensive knowledge of the various room types and rates.
- Has extensive knowledge of the upselling program.
- Greeting guests and checking them into the Hotel.
- Establishing and maintaining guest credit.
- Communicating with guests efficiently and in a courteous manner.
- Team player.
- General phone etiquette.
- Presenting any messages or packages.
- Checking guests out of the Hotel.
- Offering bell attendant assistance and luggage storage facilities, offering to have the guest’s car brought to the door. Offering assistance in arranging transportation.
- Offering to make future reservations.
- Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
- Knowledge and established relationship of the surrounding area and its restaurants, clubs, shops, etc.
- Perform Guest List duties as required.
- Participate in Daily Shift briefings.
- Petty cash procedure.
- Able to provide information about Hotel services and standard amenities.
- Delegate bell for guest luggage, faxes and mail to be delivered.
- Other tasks as assigned.
Summary of Job Requirements:
- 2+ year similar customer service experience.
- Good communication skills.
- Attention to detail and organizational skills.
- Ability to multitask.
- General knowledge of area and city happenings.
- Flexible to work schedules.
Summary of Physical Requirements:
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast paced movements are required to go from one part of the facility to others.
- Must be able to move, pull, carry or lift at least 30 pounds.
Kneel, bend, crouch and climb as required
Job Tags
Casual work, Flexible hours, Shift work,