Job Description

Job Description

Job Description

Our client is a training facility designed to train the next generation of athletes. From open gym sessions to structured classes, birthday parties, and competitive events, we provide a safe and inspiring space for our community to climb, swing, jump, and conquer every obstacle.

Position Overview:

The Gym Manager is responsible for the day-to-day operations of the facility, leading a team of coaches and staff to ensure an exceptional customer experience, safe environment, and smooth-running programs. This role combines leadership, customer service, scheduling, sales, and facility management in a high-energy, hands-on environment.

Key Responsibilities:

Leadership & Staff Management

• Recruit, train, schedule, and supervise coaches, front desk staff, and support personnel.
• Foster a positive, team-oriented culture focused on safety, fun, and customer satisfaction.
• Conduct regular staff meetings, performance check-ins, and ongoing training.

Operations & Facility Management

• Oversee daily operations including class schedules, open gym sessions, events, and parties.
• Ensure all equipment and obstacles are maintained, inspected, and safe for use.
• Maintain cleanliness, organization, and compliance with safety regulations.

Customer Experience

• Greet and assist members, parents, and visitors with professionalism and enthusiasm.
• Resolve issues, respond to feedback, and ensure a welcoming environment for all guests.
• Oversee membership sales, renewals, and program registrations.

Programming & Events

• Coordinate classes, camps, and special events such as Ninja competitions and birthday parties.
• Collaborate with coaches to develop engaging and effective training programs.
• Assist with marketing efforts, including social media and community outreach.

Financial Management

• Manage budgets, track expenses, and assist with payroll and reporting.
• Drive membership and program growth through sales initiatives and quality programming.

Qualifications:

• 3+ years of management or supervisory experience (preferably in fitness, recreation, or youth programs).
• Strong leadership, communication, and organizational skills.
• Customer service–oriented, energetic, and able to multitask in a fast-paced environment.
• Experience in driving membership growth and financial management.
• CPR/First Aid certification (or willingness to obtain).
• Experience with youth sports, gymnastics, parkour, or cross fit training preferred.
• Available evenings and weekends as needed for events and peak hours.

Compensation & Benefits:

• Competitive salary based on experience.
• Complimentary gym membership and family discounts.
• Opportunities for professional development and advancement.

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