Job Description

Title: Tier 1/2 Helpdesk Technician

Company: Tetra Tech

Duration: 6 months contract to perm

Location: 99% Remote outside of Denver, CO 80202

Pay: $18-$20/HR

Hours: 40 hours, 8-5PM

Interviews: 2 rounds

Required Skills & Experience

* 1-3 years of experience in a helpdesk/desktop support role with an emphasis on phone support vs. email.

* Experience supporting Microsoft server operating systems, specifically Office365 products. Strong preference for someone that has served as an Office365 and Sharepoint admin previously

* Experience troubleshooting Microsoft SCCM (System Center Configuration Manager)

* Experience installing and troubleshooting desktop and laptop operating systems and applications.

* Strong collaboration, communication, and customer service skills

Nice to Have Skills & Experience

*Experience with Cherwell as a ticketing software or ServiceNow

*Fluency in French (to speak with French clients and resolve tickets)

*Experience with Linux

*Experience with MAC systems

Job Description

Insight Global's engineering client is looking for a Help desk Support technician that will provide Level 1 and 2 support sitting anywhere in Colorado. You will be responsible for in-person and remote internal employee desktop support, troubleshooting, service monitoring. Occasional travel into the local office is expected, 1 time a month max. This is a contract to hire position with a company that offers growth opportunity and longevity.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Permanent employment, Contract work, Part time, Work at office, Local area,

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