We are a growing Managed Security Service Provider seeking a Level 1.5 Support Technician to join a team that invests heavily in career development, certifications, and exposure to modern cloud and security technologies. This is an ideal role for a technician who wants to move beyond basic helpdesk work and gain hands-on experience with Azure Entra ID, Windows Server environments, cybersecurity tools, and real project work across diverse SMB clients.
You will split time between onsite client visits throughout the DFW area and remote support from the Allen, TX office. On days with client travel, you can work from home instead of reporting to the office first.
What You Will Do
Provide front-line remote support using LogMeIn Rescue and PSA ticketing tools
Create and resolve tickets with clear documentation and troubleshooting steps
Support end users across Microsoft 365, Windows 10 and 11, and common business applications
Assist with Azure Entra ID tasks including password resets, basic identity troubleshooting, and user provisioning
Support Windows Server environments including shared drives, permissions, and basic server connectivity issues
Help with basic networking tasks including WiFi troubleshooting, VPN issues, and printer/network resource access
Update internal documentation for new issues, fixes, and support processes
Join project deployments as your technical skills grow
What You Bring
A minimum of 1 year of MSP experience
Strong troubleshooting ability across desktops, peripherals, and user accounts
Familiarity with Microsoft 365 admin functions
Working knowledge of Azure Entra ID and Active Directory
Exposure to Windows Server roles, permissions, and user access
Experience with PSA and RMM tools such as ConnectWise, Autotask, NinjaOne, or Datto RMM
Strong communication skills and a service-oriented mindset
Compensation and Benefits
Salary between $50,000 and $60,000 depending on experience
Medical insurance
401(k)
PTO and paid holidays
Advancement and training opportunities
Weekly exposure to cybersecurity and cloud tools not typically offered at the Tier 1 level
Hybrid structure with office days and client-site flexibility