Service Desk Technician Tier 1.5 (MSP) (Allen) Job at Bowman Williams, Allen, TX

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  • Bowman Williams
  • Allen, TX

Job Description

We are a growing Managed Security Service Provider seeking a Level 1.5 Support Technician to join a team that invests heavily in career development, certifications, and exposure to modern cloud and security technologies. This is an ideal role for a technician who wants to move beyond basic helpdesk work and gain hands-on experience with Azure Entra ID, Windows Server environments, cybersecurity tools, and real project work across diverse SMB clients.

You will split time between onsite client visits throughout the DFW area and remote support from the Allen, TX office. On days with client travel, you can work from home instead of reporting to the office first.

What You Will Do

Provide front-line remote support using LogMeIn Rescue and PSA ticketing tools

Create and resolve tickets with clear documentation and troubleshooting steps

Support end users across Microsoft 365, Windows 10 and 11, and common business applications

Assist with Azure Entra ID tasks including password resets, basic identity troubleshooting, and user provisioning

Support Windows Server environments including shared drives, permissions, and basic server connectivity issues

Help with basic networking tasks including WiFi troubleshooting, VPN issues, and printer/network resource access

Update internal documentation for new issues, fixes, and support processes

Join project deployments as your technical skills grow

What You Bring

A minimum of 1 year of MSP experience

Strong troubleshooting ability across desktops, peripherals, and user accounts

Familiarity with Microsoft 365 admin functions

Working knowledge of Azure Entra ID and Active Directory

Exposure to Windows Server roles, permissions, and user access

Experience with PSA and RMM tools such as ConnectWise, Autotask, NinjaOne, or Datto RMM

Strong communication skills and a service-oriented mindset

Compensation and Benefits

Salary between $50,000 and $60,000 depending on experience

Medical insurance

401(k)

PTO and paid holidays

Advancement and training opportunities

Weekly exposure to cybersecurity and cloud tools not typically offered at the Tier 1 level

Hybrid structure with office days and client-site flexibility

Job Tags

Part time, Work at office, Work from home,

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