Job Description

FLUENT Corp. is a vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in Florida, New York, Pennsylvania and Texas as Fluent Cannabis. Our purpose is to compassionately provide patients access to the highest level of medical cannabis in an unrivaled, professional healthcare environment with outstanding customer service. Patient care always comes first at Fluent and our standards, practices, and performance is unmatched.

We are looking for leaders who want to work alongside great talent and create a positive work experience for their team. We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the medical cannabis industry.

Find out more at Follow us on LinkedIn.

ROLE SUMMARY

As a Lead Dispensary Sales Associate (Lead DSA), you are a salesperson and will be the first point of contact for our customers when they enter the store and the face for Fluent. You will help create the energy and excitement around Fluent products, provide the right solutions, and provide the knowledge needed for patients to use our products safely. You understand that the Fluent dispensary is dedicated to delivering a customer experience thats unlike any other. It starts with you reviewing a doctors recommendation, and with the support of your store team members, you match those needs with the right products that meet those needs. You will sell effectively, and every day is an opportunity for you to turn another Fluent visitor into a loyal Fluent customer.

Cultivating Patient Relationships & Driving Sales Growth

The Fluent Lead Dispensary Sales Associate plays a pivotal role in fostering exceptional patient experiences, achieving sales goals, and supporting overall dispensary success. This multifaceted role combines patient care expertise with product knowledge and delivery services.

Building Patient Trust & Loyalty

• Exceptional Customer Service: Deliver exceptional service while exceeding sales goals by establishing trust, addressing patient needs, and providing in-depth product education.
• Compassionate Care: Utilize in-depth knowledge of medical cannabis to assess patient needs, recommend suitable products, and provide ongoing support.
• Professional & Discreet: Maintain a professional and discreet demeanor, upholding patient privacy and adhering to all state and company policies.

Driving Sales & Revenue Growth

• Sales & Revenue Focus: Strive to increase dispensary, team, and personal sales through consistent goal achievement and effective customer engagement.
• Inventory Management: Conduct accurate inventory counts, prepare sales reports, and manage stock levels to ensure patient needs are met.
• Post-Sale Support: Follow up with patients to address any questions or concerns, fostering ongoing positive relationships.

Delivery & Communication

• Delivery Specialist: Safely and efficiently deliver medical cannabis to patients, adhering to all legal and safety regulations. As an integral part of this role, Lead DSAs may also deliver products to vendors.
• Ability to drive to multiple locations; schedule varies and is inclusive to the requirements of this role.
• Clear & Concise Communication: Maintain clear communication with patients, colleagues, and management regarding customer needs, sales performance, and delivery logistics.

General Responsibilities

• Assist in training new staff members
• Prepare daily and weekly deposits and reconciliation
• Daily cash counts
• Opening and closing procedures
• Manage OTC/Apparel inventory
• Ensuring clear communication of announcements discussed on manager calls to sales team
• Joining and participating in weekly manager calls
• Overseeing home delivery team to ensure proper vehicle maintenance and compliance with documentation.

Additional Responsibilities

• Positive Work Environment: Contribute to a positive and professional work environment.
• Safety & Compliance: Prioritize a safe and clean work environment, conducting oneself with integrity and adhering to all company policies and state regulations.
• Continuous Learning: Actively participate in training programs, seminars, and conferences to stay up-to-date on industry trends and best practices.

Qualifications:

• High School Diploma
• Experience in customer service and receptionist capacities a plus
• Must be computer literate and capable of accurate data entry
• Must hold valid authorization to work in the U.S.
• Valid drivers license and in good standing
• Per state law, you must be at least 21 years of age.

WORK ENVIRONMENT

This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines; retail equipment such as cash registers and tablets.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear. The employee frequently is required to stand at a workstation for extended periods; walk; use hands to handle or feel objects, tools or controls; reach with hands and arms and ability to work on iPad, laptop or desktop for extended periods of time reading, reviewing and analyzing information and providing recommendations and summaries to patients. Must be able to effectively communicate with others verbally and in writing. Employees may be required to occasionally lift and/or move moderate amounts of weight, typically less than 25 pounds. Regular and predictable attendance is essential.

POSITION TYPE / EXPECTED HOURS OF WORK

This position regularly requires long hours and frequent weekend work.

REQUIRED EDUCATION and EXPERIENCE

• High School diploma or GED
• One+ years sales experience
• Dispensary-related experience a plus

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement

Fluent is an equal opportunity employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability, or any other classification protected by law.

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