Job Description

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Service Desk Technician . Candidates must be able to work fully onsite at our clients data center in Frankfort, KY, which is a cubicle environment.

Job Description:

We are seeking a Service Desk Technician for our clients Technical Services Team in Frankfort. See below for the type of position and hours needed.

CSD Business Hours:

• Position Hours: 7:30am-4:30pm Monday through Friday. Perfect Attendance and Some Saturdays are required.

Required Skill Sets:

• One year of IT experience as a Help Desk or Desktop Support Technician with experience providing desktop support duties and troubleshooting skills. Excellent customer service skills.
• Excellent Attendance is required for this position.
• Customer services skills and temperament.
• Good Communication Skills
• Able to simplify explanations so that the customer understands.

Desired Skill Sets:

• Experience in customer service-oriented workplace.
• Desktop Support (Onsite and remote)
• Windows 7 and 10 Operating System
• Mapping network drives.
• Global Protect support
• General NAS knowledge
• Office Suite (particularly Outlook 2013 or higher)
• Application knowledge (adobe, java, etc.)
• Preferred ServiceNow Ticketing System experience and knowledge base writing.
• Experience in phone center and/or helpdesk work.
• Experience working in a lively and ever-changing environment (adaptability).
• Experience working with, and as an active part of, a lively team (team player).
• Multi-tasking ability
• Documentation skills (clear, concise)
• Experience with Active Directory (our most used tool to reset passwords).
• Experience with remote support or desktop support.

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