Tier 2 Helpdesk Engineer (#1 Best Workplace in Illinois) (Lisle) Job at Bowman Williams, Lisle, IL

MEVMSHFaS2ZWODlONTFHVnhpVHNrRDVJN2c9PQ==
  • Bowman Williams
  • Lisle, IL

Job Description

Tier 2 Helpdesk Engineer MSP | Hybrid (Lisle, IL)

If youve worked in an MSP and want to join a team that actually values its people , this is one of the best environments youll find. This fast-growing Managed Services Provider supports smallmid sized businesses across Chicagoland and is known for its friendly culture, collaborative mindset, and commitment to continuous learning.

They were even ranked #1 Best Workplace in Illinois (2025) and it shows. The team supports each other, leadership is hands-on and approachable, and engineers get real opportunities to grow their skills, not just close tickets.

This role is perfect for a Tier 2 engineer who wants variety, strong mentorship, and a hybrid schedule after onboarding.

Tier 2 Helpdesk Engineer Day to Day:

  • Work tickets end-to-end (remote & onsite)
  • Support desktops, laptops, networks, and Microsoft 365
  • Troubleshoot hardware, software, and connectivity issues
  • Handle user admin, permissions, and M365/Entra tasks
  • Use PSA/RMM tools (ConnectWise, IT Glue, etc.)
  • Collaborate with senior engineers on escalations
  • Deliver clear, friendly, client-focused communication

Tier 2 Helpdesk Engineer Requirements:

  • MSP experience strongly preferred
  • Strong Windows & Microsoft 365 troubleshooting
  • Basic networking knowledge
  • Experience with PSA/RMM tools is a plus
  • Great communication & client interaction skills
  • A team-first attitude and desire to keep learning

Why People Love Working Here

  • Profit sharing
  • Medical, dental, vision, life & disability insurance
  • 3 weeks PTO + holidays
  • 401(k) with company match
  • Weekly DoorDash meal benefit
  • Certification bonuses & continued learning incentives
  • Telemedicine + legal assistance
  • Rewards platform for gift cards & extra PTO
  • Real growth opportunities within an award-winning team

Job Tags

Part time,

Similar Jobs

ADEX Healthcare Staffing LLC

Travel Nurse RN - OR - Operating Room Job at ADEX Healthcare Staffing LLC

 ...clinical staff and appropriate resource management related to patient care \n Required scrub color: Navy \n Charting system: Cerner \n Work within facility with 8 CVICU beds, 8 SICU beds, and 16 MICU beds \n\n Facility: \n This medical center is a comprehensive... 

WestCare

Information Security Specialist (49108) Job at WestCare

Position Summary: The Information Security Specialist is a core member of the Information Security Department (InfoSec) within WestCare's Information...  ...a required and essential duty of this position.Essential Physical and Mental Demands of the Job: The employee must be able to... 

Window Genie

Pressure Washer Job at Window Genie

 ...step of our Window Genie Way. You'll also learn how to do pressure washing, holiday lighting, gutter cleaning, or window tinting, so there...  ...in various skills such as window cleaning, gutter cleaning, power washing, and holiday lighting. And once you get core skills,... 

Merry Maids

House Cleaner Job at Merry Maids

 ...see if Merry Maids is your next home! SUMMARY: Professionally clean customer homes using Merry Maids' unique cleaning procedures...  ...the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains... 

Rippling

Salesforce System Administrator Job at Rippling

 ...Please be aware that official communication will only be sent from @ Rippling.com addresses. About the role As a hands-on Salesforce System Administrator on the Business Systems team, you will partner closely with business owners across all GTM functions to identify...